Refund policy
📦 Return & Refund Policy – DRAKONIS
At DRAKONIS, we want you to love what you wear. If something isn’t right, we’re here to help.
🔁 Returns & Exchanges
We offer a 14-day return and exchange policy, which means you have 14 days from the date of delivery to request a return or exchange.
To be eligible:
- Item must be unused, unworn, and in original condition
- Must include original tags and packaging
- Proof of purchase is required
🔄 Exchanges
Need a different size or color?
- Exchanges are subject to product availability
- If your requested item is unavailable, you can choose a refund or store credit
💸 Refunds
Once we receive and inspect your return:
- You’ll be notified about approval
- If approved, refund will be processed to your original payment method
- It may take 5–7 business days for the amount to reflect
🚚 Return Shipping
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
❌ Non-Returnable Items
- Items purchased during final sale / clearance
- Used, damaged, or washed products
- Items without original packaging or tags
⚠️ Damaged or Wrong Items
If you receive a defective or incorrect item:
- Contact us within 48 hours of delivery
- Include clear photos for faster resolution
We’ll replace it at no extra cost
📩 How to Start a Return
To initiate a return or exchange, contact us at:
[your email here]
Include:
- Order number
- Reason for return/exchange
- Photos (if applicable)
💡 Note
DRAKONIS reserves the right to refuse returns that do not meet our policy conditions.